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Dreamline Transport and Tours Refund Policy

Effective Date: July 19, 2025

Dreamline Transport and Tours Limited (“we,” “us,” or “our”) complies with the Jamaica Data Protection Act (JDPA), 2020 to protect your personal data. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Refunds apply only to pre-paid bookings for transportation (e.g., airport shuttles) or tour packages.
  • All refund requests must be submitted in writing via email to:
    info@dreamlinetransportandtours.com

2. Cancellation Timeframes & Refunds

Cancellation NoticeRefund Amount
15+ days before serviceFull refund (minus 5% administrative fee)
7–14 days before service75% refund
48 hours – 6 days50% refund
Less than 48 hoursNo refund (except under “Force Majeure” or medical emergencies with proof)
No-showNo refund

3. Non-Refundable Fees

  • Credit card/Payment processing fees (if applicable).
  • Third-party costs (e.g., attraction tickets, park fees, or prepaid vendor expenses).

3. Non-Refundable Fees

Third-party costs (e.g., attraction tickets, park fees, or prepaid vendor expenses).

Credit card/Payment processing fees (if applicable).

4. Special Circumstances

Medical Emergencies: 80% refund with valid doctor’s note (submitted within 7 days).

Force Majeure Events: Full refund or rescheduling for:
→ Natural disasters (hurricanes, floods)
→ Government travel advisories
→ Political unrest
→ Pandemic-related lockdowns

5. Refund Processing

  • Timeline: 7–14 business days after approval.
  • Method: Refunded to the original payment method. Bank transfers may incur fees.

6. Tour/Transport Modifications

  • Rescheduling: Free up to 72 hours before service (subject to availability).
  • Downgrades: Refunded the price difference (minus 10% adjustment fee).
  • Upgrades: Pay the difference at booking time.

7. Service Cancellations by Dreamline

  • Full refund if we cancel (e.g., vehicle breakdown, staff shortages).
  • Option to reschedule or receive 120% credit for future bookings.

8. Dispute Resolution

  • Refund disagreements resolved via:
    1. Direct negotiation (email: info@dreamlinetransportandtours.com).
    2. Mediation under the Jamaica Consumer Affairs Commission (CAC).

9. Contact

Refund Requests & Queries:
📧 info@dreamlinetransportandtours.com
📞 +1 (876) 293-9219 (Mon–Fri, 9:00 AM – 4:00 PM EST)